Frequently Asked Questions

Have a question? We've got answers. If you don't find what you're looking for, reach out to us at hello@justaskbags.com.

Orders & Processing

How long does it take to process my order?

All orders are processed within 2–5 business days before shipment. Orders placed on weekends or holidays begin processing the next business day.

Can I make changes to my order after it's placed?

We begin processing orders quickly, so changes may not always be possible. Please contact us as soon as possible at hello@justaskbags.com and we will do our best to accommodate your request before the order is dispatched.

Will I receive a confirmation email?

Yes. You will receive an order confirmation email immediately after purchase, and a separate shipping confirmation with tracking information once your order has been dispatched.

Shipping

Where do you ship?

We currently ship within the United States only.

How long does shipping take?

Estimated delivery times after dispatch:

Standard Shipping: 5–8 business days
Express Shipping: 2–4 business days
Free Shipping (select items): 7–14 business days

Delivery windows begin after your order has been processed and dispatched.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number and link. Please allow 24–48 hours for tracking to update. If you haven't received tracking within 7 business days of your order date, contact us at hello@justaskbags.com.

Why did my order arrive in multiple packages?

Some orders are fulfilled by different production partners. If this applies to your order, each shipment will have its own tracking number and may arrive on different days — all within the same estimated delivery window.

Returns & Exchanges

What is your return policy?

We accept returns on eligible items within 14 days of delivery. Items must be unused, in original condition, and in original packaging. To initiate a return, please email hello@justaskbags.com with your order number and reason for return.

Can I exchange an item?

Yes, exchanges are accepted within 14 days of delivery for eligible items. Please contact us to confirm availability before sending your item back.

Are there items that cannot be returned?

The following items are final sale and cannot be returned or exchanged:

Personalized or monogrammed items
Items marked as final sale at the time of purchase
Items that have been used, altered, or damaged after delivery

Who covers return shipping costs?

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for all returns.

Personalized Items

Can I personalize my bag?

Yes — personalization is a signature part of the JUST A.S.K. BAGS experience. Many of our pieces feature our ASK monogram as part of the design. If you have a specific personalization request, please contact us before placing your order.

Are personalized items returnable?

No. All personalized and monogrammed items are final sale and cannot be returned or exchanged. Please review your personalization details carefully before completing your purchase.

How long do personalized orders take?

Personalized orders may require additional production time beyond our standard 2–5 business day processing window. You will be notified of any extended timelines at the time of order.

Product Care

How do I care for my genuine leather bag?

Wipe clean with a soft, dry cloth after each use.
Apply a leather conditioner every 3–6 months to maintain suppleness and prevent cracking.
Avoid prolonged exposure to direct sunlight, heat, or moisture.
Store in the dust bag provided when not in use.
Do not use harsh chemicals, alcohol-based cleaners, or abrasive materials on leather surfaces.

How do I care for my vegan leather bag?

Wipe clean with a slightly damp cloth and mild soap if needed.
Avoid soaking or submerging in water.
Store away from direct sunlight and heat to prevent fading or warping.
Do not use leather conditioners on vegan leather — use a product specifically formulated for synthetic materials.

Can I machine wash my bag?

No. Machine washing is not recommended for any of our bags. Spot clean only using the methods described above.

Still Have Questions?

We're happy to help. Email us at hello@justaskbags.com and we'll get back to you within 1–2 business days.